🌟 Making it easier to contact the practice – what you need to know 🌟
We know it can feel confusing at times knowing the best way to get in touch, so here’s a simple guide to help you access the right support quickly and easily.
📞 Calling the Practice – How EMMA Helps
When you call us, EMMA will answer the phone.
Here’s what EMMA actually does:
- EMMA does not make clinical decisions
- EMMA simply fills out an online Accurx form for you
- This is the same form a receptionist would complete
- Your form is triaged by a clinician the same day
- You’ll receive a response from a GP, nurse or receptionist depending on urgency
EMMA helps reduce long waits on the phone, keeps the lines clear for those who need to speak to a receptionist, and makes sure your request reaches the right team.
💻 The Best Way to Contact Us – Accurx Online Forms
If you can use the internet, Accurx online forms are the quickest and easiest way to:
- Request medical help
- Submit admin queries
- Ask for fit notes or letters
- Get advice and updates
- Send questions to the practice
All Accurx forms are reviewed by a clinician the same day.
📱 Use the NHS App for Everyday Tasks
The NHS App is the quickest way to manage routine needs without calling the practice.
You can use it to:
✔ Check test results
✔ See appointment details
✔ Cancel appointments
✔ Order repeat prescriptions
✔ View hospital letters (where available)
✔ Receive messages and updates
Using the NHS App helps keep the phone lines free for urgent medical issues.
🙏 A small favour from you…
When using EMMA on the phone, please try to:
- Speak clearly
- Keep answers short
- Avoid background noise if possible
This helps EMMA complete your form accurately and ensures your request gets to the right person quickly.
💙 Thank you for your patience and feedback
We know change can be challenging, and we’re listening.
We’ll continue to improve our systems and support you with clear guidance on how to use EMMA, Accurx and the NHS App confidently.
Your feedback helps us make the service better for everyone.
