⭐ Friends & Family Test Results – January 2026
We would like to thank every patient who took the time to share their feedback with us throughout January. Your comments help us understand what we are doing well and where we can continue improving the care and experience we offer.
During January, 236 patients responded to the Friends & Family Test.
➡️ Overall, 94.9% of patients rated their experience as Good or Very Good.
❤️ What Patients Told Us
Many of the comments we received praised the kindness, professionalism, and helpfulness of our staff. Patients highlighted:
- Friendly, caring and professional nurses and doctors
- A helpful reception team
- Easy online booking for many users
- Quick and efficient blood tests and annual checks
- Clear and supportive communication during appointments
We truly appreciate the positive feedback and are proud that our team continues to deliver high‑quality care.
📣 YOU SAID, WE DID
We carefully review all feedback each month and use it to shape service improvements. Here are the key themes raised in January — and the changes we’ve made.
📞 You Said:
Calling the practice at busy times can be difficult.
✅ We Did:
We have introduced EMMA, our virtual receptionist, who answers your call within three rings and gathers the details of your clinical or admin query.
Your request is automatically converted into an Accurx form and reviewed by a clinician the same day.
- If your request is urgent, you will be contacted on the same day.
- If it is routine, we will be in touch to arrange the most appropriate appointment.
🖥️ You Said:
Not everyone finds the online system easy to use.
✅ We Did:
- We now have easy‑to‑follow guides for both Accurx and the NHS App available on our social media pages.
- Our reception team continue to offer support for booking by phone or in person for anyone who needs it.
💚 Thank You
Thank you once again to everyone who shared their experience with us. Your feedback helps us grow, adapt, and continually improve the service we provide to our community.
We will keep publishing monthly “You Said, We Did” updates so you can see the difference your feedback makes.
